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Privacy Policy

Effective Date: 20-04-2025

At DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

When you contact us, request a quote, or register for our services, we may collect:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Billing or shipping address

  • Payment details (if applicable)

b. Technical Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, duration of visit, and referral URLs (via cookies or analytics tools)

c. Other Information

If you interact with us on social media or participate in surveys, feedback forms, or support chats, we may collect additional information relevant to your interaction.

 
2. How We Use Your Information

We use your data to:

  • Provide and improve our services

  • Process payments and send invoices

  • Respond to inquiries and provide customer support

  • Send updates, newsletters, or promotional offers (only with your consent)

  • Comply with legal and regulatory requirements

  • Enhance website functionality and user experience

 
3. Legal Basis for Processing (UAE & GDPR Compliance)

We process your personal data under one or more of the following bases:

  • Your consent (when you voluntarily provide information)

  • Contractual necessity (to fulfill a service you requested)

  • Legal obligation (to comply with UAE or international regulations)

  • Legitimate interest (to improve our services and maintain business operations)

 
4. Data Sharing and Disclosure

We do not sell or rent personal data.
We may share your information with:

  • Trusted service providers or subcontractors (for hosting, payment processing, or analytics)

  • Legal authorities, if required by law

  • Business partners, only when necessary to deliver a service you have requested

All third parties are required to respect your privacy and use data only as instructed by us.

 
5. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or reporting requirements.
When your data is no longer needed, it is securely deleted or anonymized.

 
6. Data Security

We use appropriate technical and organizational measures to protect your information from:

  • Unauthorized access

  • Accidental loss or alteration

  • Misuse or disclosure

Our systems use secure hosting, encrypted data transmission (SSL), and limited access control to ensure data safety.

 
7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences

  • Analyze website traffic

  • Improve functionality and performance

You can manage or disable cookies through your browser settings, though some features may not function properly without them.

 
8. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access a copy of your data

  • Correct inaccurate information

  • Request data deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to processing for marketing purposes

To exercise any of these rights, please contact us at hello@dotit.ae.

 
9. International Data Transfers

As a Dubai-based company, we may process or store data outside your country.
When we do, we ensure that adequate safeguards (such as data protection agreements) are in place in line with UAE Personal Data Protection Law (PDPL) and GDPR standards.

 
10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal information.

 
11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The latest version will always be available on our website, with the effective date clearly stated at the top.

 
12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact us at:

DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Email: hello@dotit.ae
Phone: +971 501585575

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