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Terms & Conditions

Effective Date: 20-04-2025
Company Name: DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO
Registered Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Email: hello@dotit.ae
Phone: +971 501585575

 
1. Introduction

Welcome to DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO (“we,” “our,” or “us”).
By accessing or using our website, products, or services, you agree to comply with and be bound by these Terms and Conditions (“Terms”).

If you do not agree with any part of these Terms, please refrain from using our services.

 
2. Services

We provide a wide range of digital and technology solutions, including but not limited to:

  • Website and mobile app development

  • Software design and automation

  • Digital marketing and SEO

  • Branding and graphic design

  • IT consulting and white-label partnerships

All services are subject to project-specific proposals, statements of work (SOWs), or written agreements that outline deliverables, timelines, and fees.

 
3. Quotations and Payments

  • All quotations are valid for 7 days unless stated otherwise.

  • A minimum 50% advance payment is required to start any project unless agreed differently in writing.

  • Remaining payments must be made upon project completion, before deployment or handover.

  • Payments must be made in AED to the account listed on your invoice.

  • Any third-party costs (e.g., domains, hosting, plugins, ad spend) are billed separately and are non-refundable.

  • Late payments may delay delivery and could result in suspension of services.

 
4. Refunds and Cancellations

  • All payments are non-refundable once work has commenced.

  • If a project is canceled before completion, the client is responsible for all work completed up to the date of cancellation.

  • Refunds are only considered in cases where DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO fails to deliver a service as described in the signed agreement.

  • Refund processing time may take up to 7 business days after approval.

 
5. Project Delivery and Revisions

  • We aim to meet agreed timelines, but delays may occur due to third-party dependencies, client feedback delays, or force majeure events.

  • Clients are responsible for providing content, approvals, and feedback within agreed timelines.

  • Unless stated otherwise, three (3) rounds of revisions are included per project. Additional revisions will incur extra charges.

  • After project completion, any further updates or maintenance will be treated as new work.

 
6. Client Responsibilities

By engaging with us, you agree to:

  • Provide accurate and complete project information.

  • Supply necessary content, brand assets, and feedback promptly.

  • Obtain and maintain any required licenses, permissions, or approvals for materials provided to us.

  • Ensure that your use of our services complies with all applicable laws and regulations.

 
7. Intellectual Property

  • All custom designs, software, and digital assets created by us remain our intellectual property until full payment is received.

  • Upon full payment, the client receives a non-exclusive, perpetual license to use the deliverables for business purposes.

  • We reserve the right to showcase completed work in our portfolio, website, or marketing materials, unless agreed otherwise in writing.

  • Any third-party materials (e.g., stock photos, fonts, or plugins) are subject to their own licensing terms.

 
8. Confidentiality

Both parties agree to keep all project-related and business information confidential and not disclose it to third parties without written consent, except when required by law.

 
9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

  • We do not guarantee uninterrupted access to our website or services.

  • Our total liability under these Terms will not exceed the total amount paid by the client for the specific project or service.

 
10. Third-Party Services

We may integrate or recommend third-party tools (such as hosting, payment gateways, or marketing platforms).
We are not responsible for:

  • Any downtime, bugs, or changes made by those providers

  • Their pricing policies or security practices

Clients must review and accept the third-party provider’s own terms before using such services.

 
11. Termination

Either party may terminate the agreement with 30 days’ written notice.
DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO reserves the right to terminate immediately if:

  • Payments are not made as agreed

  • The client violates these Terms or engages in unethical conduct

  • The project remains inactive for more than 30 days due to client delays

Upon termination, all outstanding payments become immediately due.

 
12. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, internet outages, government restrictions, or pandemics.

 
13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes will be subject to the exclusive jurisdiction of the Dubai Courts.

 
14. Amendments

We may update or modify these Terms periodically. The latest version will always be available on our website, and your continued use of our services indicates acceptance of the updated Terms.

 
15. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

DOT IT GLOBAL BUSINESS SOLUTIONS – FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
hello@dotit.ae
+971 501585575

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